12-hour cancellation window
Move or cancel a class before the stated window so the space can be offered to someone else.
Policies & FAQs
Clear, calm and considered.
The practical details that help every visit feel easy. These are sensible preview defaults and can be edited in the owner workspace before launch.
Your details stay private
Booking information is used to manage your visit, provide safe instruction and send confirmations.
A person is here
Questions or access needs? Email hello@cloud3studio.co.uk.
01 · Booking
Bookings and cancellations
Reservations
A booking request is confirmed when a Cloud³ confirmation ID is issued. No payment is collected through this website. Where a price is shown, the studio will confirm the amount and payment method directly.
Moving or cancelling a class
Please contact the studio at least 12 hours before the class starts if you need to move or cancel. Cancelling inside that window, or missing the class, uses the class credit. This applies to classes only; cancelling a membership is covered under Packs & memberships.
Studio changes
Occasionally an instructor, time or class format may need to change. We will contact booked guests using the details supplied and offer a suitable alternative where possible.
02 · Packs & memberships
How classes are counted
Class packs
The new client offer (three classes) and the 4-class pack last four weeks; the 8-class pack lasts six weeks. The period is shown on each pack and in your confirmation. Packs do not renew, and classes not used within the period expire.
New client offer
The new client offer is available once per client.
Memberships
Memberships renew automatically every month until cancelled. Each billing month includes eight classes. Unused classes expire at the end of that billing month and do not roll over. Memberships are currently set up directly with the studio.
The Founding 50
The Founding 50 membership is limited to 50 memberships. It renews automatically at £130 per month until cancelled. Your founding rate remains while your membership stays continuously active; if you cancel, the rate ends. Unused classes expire at the end of each billing cycle and do not roll over. Founding members can book additional classes at £16.25 each.
Cancelling a membership
Cancelling a membership is separate from cancelling a class. The membership cancellation terms will be set out here, and confirmed with you, before your membership begins.
03 · Arrival & safety
Your first visit
Arriving
Please arrive ten minutes before your first class. This gives us time to welcome you, understand any relevant movement considerations and introduce the reformer without rushing.
What to bring
Wear comfortable clothing that allows your instructor to see alignment. Grip socks are recommended. Bring water and any prescribed medication you may need.
Before You Move
Before your first class, every client completes our short health declaration, “Before You Move”. The link is in your booking confirmation. If your health changes, please update it before your next class. Answering Yes to a question does not stop you booking: we read it in confidence and may get in touch to make sure your class is right for you.
Health information
Tell your instructor about pregnancy, injury, recent surgery, a medical condition or any change that may affect movement. Cloud³ classes are not a substitute for medical assessment; seek advice from an appropriate healthcare professional when unsure.
04 · Privacy
How booking details are used
Information collected
We collect the contact details and optional notes you submit, along with the class, programme or plan you reserve. This supports confirmations, attendance, safe instruction and customer care.
Marketing choice
Studio news is sent only when you select the optional marketing box. You can ask to stop those messages at any time. Service messages about an existing booking may still be sent.
Access and questions
To ask about your information, request a correction or raise a privacy question, contact hello@cloud3studio.co.uk.
05 · Health information
How your health declaration is used
Why we ask
The “Before You Move” declaration helps your instructor keep your class safe and suited to you. It asks for your date of birth, an emergency contact and four short health questions, with details only if you answer Yes.
Your consent
Health information is special category data under UK data protection law. We process it only with your explicit consent, which you give when you sign the declaration. You can withdraw that consent at any time by contacting us; we may then be unable to offer you a class safely.
Who can see it
Only the Cloud³ studio team who look after your classes. It is not shared with anyone else, never used for marketing and never included in emails. It is stored securely, separately from your booking details.
How long we keep it
Your declaration is kept for two years after your last visit and then deleted automatically. A new declaration replaces the previous one.
Your rights
You can ask to see, correct or delete your declaration by contacting hello@cloud3studio.co.uk.
06 · Accessibility
A studio that meets you where you are
Share any access requirement in the booking note or by email. We will explain the space, class format and available adaptations clearly so you can decide what feels right before arriving.
This website is designed for keyboard and touch use, readable contrast, clear labels and reduced motion preferences. If any part creates a barrier, please tell us so it can be improved.